Frequently Asked Questions (FAQ)
A: CounterTEN implements a patent-pending ticket verification process using QR code technology and blockchain digital assets to ensure secure, unique, verifiable digital ownership. This helps prevent ticket fraud and unauthorized duplication.
A: Yes, CounterTEN is designed to handle events of any size, from small gatherings to large-scale festivals. Our platform is built to handle high ticket volumes efficiently and effectively.
A: Attendees can easily access their tickets stored in their mobile wallets, such as Apple Wallet or Google wallet. In the event they remove the pass from their Apple / Google wallet, they can retrieve it by re-downloading the pass from their ticket confirmation email or accessing it through their CounterTEN website.
A: At this time, CounterTEN support GA (General Admission) tickets, well as tiered seating (VIP, section/area seating). Assigned seating may be implemented through third-party integration
A: CounterTEN is building seamless integration with existing event websites and apps. We expect this integration to be live around fall/winter of 2023 and includes easy-to-use APIs and developer tools to ensure smooth integration and a consistent user experience.
A: CounterTEN facilitates the creation and sale of event tickets and experiences, which will ultimately be created and implemented by a sport or entertainment brand. All refunds and cancellation requests will need to be addressed directly with the brand.
A: Absolutely, CounterTEN is designed to support multi-day or multi-session events. Event holders can create ticket options for different event days or sessions (including annual passes and lifetime tickets), allowing attendees to select the specific dates or sessions they wish to attend.
A: Yes, CounterTEN provides event holders with real-time analytics and reporting capabilities. Event organizers can access data on ticket sales, attendee demographics, and other valuable insights to inform their event planning and marketing strategies.
A: CounterTEN offers a user-friendly mobile app for on-site ticket scanning and check-in. Event staff can easily scan attendees’ QR-coded tickets using their smartphones or dedicated scanning devices for quick and efficient entry management. Detailed scanning information, including date/time and location are captured as part of the process – allowing brands to determine the times and locations that are busiest to alleviate future bottlenecks.
Integrating the latest Technology in event management
- Digital Asset Integration:
Easily store and manage your digital assets with CounterTEN’s secure platform, accessible on mobile devices.
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QR Code Verification:
Experience the simplicity and security of CounterTEN’s QR code verification system, instantly verifying collectibles without the need for specialized hardware or software.
- Event Management Types:
CounterTEN supports various event types, including sports tournaments, concerts, conferences, and retail promotions, providing tailored solutions for each.
- Product Offerings:
Explore CounterTEN’s range of customizable product offerings, including cards, vouchers, and collectibles, designed to boost customer engagement and loyalty.
Premium Experiences:
Elevate the fan experience with exclusive VIP access, granting attendees special perks such as premium seating, backstage passes, meet-and-greets, and access to exclusive areas, creating unforgettable moments.- Customization:
With CounterTEN, unleash your creativity by customizing collectibles for your event, elevating your brand and enhancing audience engagement.
- Zero Upfront Costs:
Start using CounterTEN without any initial expenses, saving on upfront costs while enjoying the benefits of the platform.
Benefits/ Why CounterTEN
More Revenue:
- Event holders receive a royalty fee for every secondary sale, maximizing their revenue streams.
- Enables ongoing reach to the audience, allowing event holders to continue monetizing even after the events have ended.
Cost-Saving:
- CounterTEN saves time and reduces labor needed to verify tickets, resulting in cost-saving measures.
- Ticket verification becomes a streamlined process, minimizing the resources required for ticket validation.
1. Better Engagement with Your Audience:
- Real-time notification pushes enable event holders to engage with ticket holders at any time, enhancing audience interaction.
- Event holders have the ability to issue rewards and acknowledge VIPs, creating a personalized and engaging experience.
2. Elevated Experience for Your Audience:
- CounterTEN offers opportunities for attendees to earn rewards and become part of a community, enhancing their event experience
- Tickets can be stored as unduplicated digital assets or collectibles post events, providing attendees with unique and valuable mementos.
- Authenticity of the ticket is guaranteed, ensuring a secure and legitimate ticketing process.
Gain More Vital and Precise Consumer Insights:
- Event organizers gain access to accurate audience statistics without the interference of bots and scalpers, providing valuable consumer insights.
- CounterTEN's platform ensures that the audience data collected is genuine and representative of the event attendees.
3. Streamlined Ticket Management:
- CounterTEN simplifies the ticket management process, allowing event holders to easily create, distribute, and manage tickets through a centralized platform.
- Event holders can efficiently handle ticket inventory, track sales, and make real-time updates as needed.
Enhanced Security and Fraud Prevention:
- CounterTEN provides robust security measures, reducing the risk of ticket fraud and unauthorized duplication.
- The platform utilizes advanced encryption and QR code verification to ensure secure and authentic ticketing.
Seamless Integration with Existing Systems:
- CounterTEN seamlessly integrates with existing event management systems, making it easy for event holders to adopt and incorporate the platform into their workflow.
- It allows for smooth ticket integration, compatibility with various ticketing systems, and interoperability with other event management tools
4. Digital Sponsorship Opportunities/Lead Generation:
- CounterTEN revolutionizes sponsorship engagement by integrating promotions, discounts, and rewards directly into the ticket itself.
- Event holders can drive consumers to sponsors in a new and innovative way, offering exclusive benefits and incentives that are seamlessly embedded within the ticketing experience
- By incorporating sponsor promotions, discounts, and rewards into the ticket, CounterTEN creates a powerful channel for event holders to generate leads, increase sponsor visibility, and enhance overall attendee engagement.
Beyond Ticketing:
- CounterTEN goes beyond traditional ticketing by enabling event holders to better interact with sponsors and partners.
- Sponsors can provide audience members with offers and rewards directly through the CounterTEN platform, enhancing sponsor engagement and driving attendee participation
- CounterTEN facilitates efficient lead generation by driving customers to retailers, creating valuable opportunities for event holders and sponsors to generate leads and increase sales.
Ticket Customization:
- CounterTEN offers a comprehensive design studio that allows event holders to fully customize their tickets.
- Event holders can personalize tickets with pictures of sports members, event maps, or other relevant visuals.
- Multiple levels of tickets with various utilities can be created, catering to different quantities and pricing options.
Fast and Easy:
- CounterTEN offers a user-friendly and streamlined experience for event holders.
- All transactions are processed through secure credit card payments CounterTEN covers the credit card fees, simplifying the payment process for both event holders and attendees.
- The verification process is straightforward, ensuring a smooth and hassle-free ticketing experience.